Privacy Policy

Effective Date: 2/06/2025

This Privacy Policy describes how Bytetex, the developer of the Jaldimai application ("we", "us", or "our"), collects, uses, discloses, and safeguards your information when you use our mobile application ("App"). We are committed to protecting your privacy and complying with applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect various types of information to provide and improve our services. This may include:

• Personal Identifiable Information (PII): Full name, email address, phone number.
• Device & Usage Information: IP address, device ID, operating system, mobile network information, app version, crash logs, and interaction data.
• Location Data: Approximate or precise location, only when permission is granted, to provide localized services.
• Media & File Access: Photos, media, and files when user grants access—for example, for uploading a profile photo or attaching proof of order delivery.
• Camera/Microphone: Used only when explicitly required by a specific feature and enabled by user consent.

2. How We Collect Information

Information is collected through several channels:

• User-provided data: Voluntarily submitted through forms, account creation, feedback, or customer support messages.
• Automated collection: Analytics and performance monitoring tools track usage behavior in order to help us improve the application.
• Third-party integrations: We utilize services like Google Analytics and Facebook Ads to collect data on user behavior and advertising performance.

3. Use of Information

We use the information collected to:

• Operate, maintain, and improve app features and functionality
• Authenticate users and manage accounts
• Provide customer service and resolve support issues
• Analyze user behavior and optimize performance
• Send transactional notifications and important service announcements
• Serve relevant advertisements and marketing content via third-party platforms
• Comply with legal obligations and enforce our terms and policies

4. Sharing of Information

We do not sell your personal information. However, we may share your information with trusted third parties under strict confidentiality agreements, including:

• Analytics providers: Such as Google Analytics, for usage pattern reporting.
• Advertising partners: Such as Facebook Ads, to deliver personalized marketing.
• Service providers: Companies that assist in hosting, data storage, and payment processing.
• Legal authorities: If required by law or to protect our legal rights.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. These include encryption of data in transit via HTTPS, secure server infrastructure, access control policies, and periodic security reviews. Despite our efforts, no security measure is foolproof. Users are encouraged to maintain the confidentiality of their login credentials and immediately report any unauthorized use.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our use of your data
• Withdraw your consent at any time
• File a complaint with a data protection authority

You may exercise these rights by contacting us at admin@jaldimai.com. We will respond within a reasonable timeframe, typically within 30 days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your data may be stored and processed in servers located in jurisdictions outside of your country of residence. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place when transferring data internationally to ensure a level of protection equivalent to local laws.

9. Children’s Privacy

This application is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit data from children. If we become aware that personal information of a child under 13 has been collected, we will delete it promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be communicated by updating the "Effective Date" above and, where appropriate, via app notification or email. Continued use of the app after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please contact us:

Bytetex – Jaldimai App Team
📧 Email: admin@jaldimai.com
🌐 Website: https://jaldimai.com